Terms and Conditions

Last Updated: 12/17/2024

Welcome to goRoam, LLC. By using our services, you agree to these Terms and Conditions. Please read them carefully. These terms are subject to change at any time without prior notice.

1. Subscription Services

No Contract Commitment

goRoam LTE/Wireless Multicarrier or Dedicated Verizon only SIM card based services are provided without a long-term contract.

Billing Cycle

  • All services auto-renew on the date the subscription started.
  • Activation within any month results in a full monthly payment with service provided only for the remaining days of that month.
  • We do not offer pro-rated billing for mid-month plan activation dates.

Pause or Cancel Service

To pause or cancel your goRoam multi-carrier data plan, email [email protected] by the 25th of the current month. This will prevent billing and service activation for the upcoming month.

2. Data Usage and Overages

Plan Limit

Your data plan includes up to 100GB of usage per month.

Overage Charges

  • Data usage exceeding the 100GB monthly limit will be billed at $10 per GB.
  • Overages are invoiced separately and must be paid in full before the next billing cycle.
  • Non-payment of overage charges may result in the suspension or cancellation of upcoming services until all outstanding balances are cleared.

3. Payment Terms

  • All payments are due at the start of the billing cycle (1st of each month).
  • Any failure to pay on time may result in service suspension or termination.

4. Hardware Warranty

Authorized Dealer

goRoam, LLC is an authorized Peplink/Pepwave dealer with Certified Engineering and Support experts.

Manufacturer Warranty

  • All gear packages include a 1-year PrimeCare Manufacturer Warranty.
  • Certain packages may include a SpeedFusion subscription, which provides additional data benefits and warranty protection.

Warranty Renewal

  • After the first year, SpeedFusion subscriptions can be renewed.
  • Clients will be notified at the time of renewal with pricing details.
  • A separate invoice will be issued for any renewed warranty or SpeedFusion subscription.
  • SpeedFusion is not required for continued use of goRoam hardware.

Installation Disclaimer

goRoam, LLC provides no warranty on the installation of Peplink/Pepwave equipment. Clients assume full responsibility for the proper installation and operation of the hardware.

5. Changes to Terms and Services

  • goRoam, LLC reserves the right to update or modify these Terms and Conditions at any time.
  • Changes will be communicated by updating this page. It is your responsibility to review these Terms periodically.

6. Communication Policy (SMS and Email Compliance)

By subscribing to goRoam services, you agree to receive communications via SMS and email, including payment reminders, service updates, and account-related messages.

Opt-In

Your consent to receive SMS or email communications is not a condition of purchasing services.

Opt-Out

You can opt out of SMS and email communications at any time by:

  • SMS: Replying STOP to any message.
  • Email: Clicking the unsubscribe link or emailing [email protected] with your request.

We are committed to respecting your privacy and ensuring all communications comply with TCPA and other applicable regulations.